Call Center Services

CMS offers professional outsourced call center services

Whether your business needs to augment its internal call center, outsource support for only specific clients or products, or completely hand off the very important end user care component CMS can help.

Our professional and well-trained staff operates from a state-of-the-art call center and can provide highly skilled and professional reps while you pay for only what you use.

All calls are branded, the call center operates according to your policies and procedures and full ACD reporting is provided. Most customers see a dramatic decrease in both hold times and actual talk times.

We would be happy to discuss a customized program. 

The following is just a partial list of commonly used components.

  • 800# answered in the client company’s name
  • Immediate problem resolution
  • Processing of trouble reporting both Tier 1 and 2
  • Respond to general inquiries
  • Processing of address and service changes
  • Processing of requests for adds, changes, deletes
  • Document or record each call
  • Respond to email inquiries
  • Respond to end-user requests for cancellations – attempt to save the account
  • Communicates to end-users where necessary, generates and sends reports on activities to the Customers

CMS can take the call when you need us to.

We would be happy to discuss a customized program.