Healthcare Services

CMS for healthcare

Health systems and patients rely on digital health technologies for care delivery, and the demand for new technology continues to grow and innovate. Healthcare organizations are going through a necessary digital transformation.  As telehealth becomes more important and patient records need to be accessed at a multitude of locations at any given time, the need for secure access and connectivity is critical. 

Why Healthcare Needs an SD-WAN Solution

SD-WAN provides network Intelligence helping healthcare organizations transform their networks into scalable, secure, uninterrupted, and bandwidth-flexible infrastructures to support existing and future requirements. 


CMS’s SD-WAN cloud security encompasses user identity, device posture, and network location, CMS’s SD-WAN can unify network and application security policies for the hospital, clinic, and field workers. The comprehensive suite of security features includes contextual access, network security, application protection, network segmentation, and service chaining to additional cloud-hosted security services, and aligns with the latest in zero-trust concepts.

Operational Simplicity

From initial deployment to day-to-day management, CMS’s SD-WAN simplifies operations through a cloud-hosted management platform that centralizes network and security policy creation, distribution, and control.  The solution visualizes application delivery performance while employing AIOps to suggesting remediation actions for LAN, WAN, or data center devices to streamline troubleshooting. 

Today’s Healthcare IT Use Cases

Today’s healthcare is not the healthcare of your grandmother’s generation. The advancements in medicine, the increase in regulations, and the digitization of processes requires a scalable, secure, reliable and bandwidth-rich network that can connect to the cloud with guaranteed high performance.  

Application Assurance

Your management software is only as good as the network it runs over. With CMS SD-WAN, healthcare organizations can ensure the availability and performance of mission-critical applications, like telehealth, even with degraded network conditions or congestion.  By combining application recognition, traffic prioritization, and shaping with the ability to measure network path performance, the solution steers traffic on a packet-by-packet basis to achieve the highest quality of experience for end-users.

Call Centers

Call centers are critical to physicians’ offices, medical clinics, chiropractors, dental offices, massage therapy institutes or any other of the wide range of businesses in the medical field. Organizations rely on call centers to answer the phones, provide information to patients and arrange for consultations with doctors and hospital visits. Since VoIP and unified communications (UCaaS) are the primary vehicles used by call center agents, call quality is of utmost importance in understanding the patients’ concerns and ensuring patient satisfaction. Jitter, latency, and packet loss can wreak havoc with voice call and poor connections are detrimental to providing high-quality care.

Telehealth and Telemedicine

Telehealth utilizes video conferencing as a virtual connection point between a patient and a care provider. It also leverages cloud applications to deliver access to EMRs and the sharing of high-resolution medical images. As patient files and records have shifted to digital forms, organizations are increasingly leveraging cloud-based storage and application delivery to enable care providers with access. With the COVID-19 situation, telemedicine is being used for over-the-phone care and for physicians to discuss patient cases for assessment and diagnosis. Quality of service (QoS) is critical as dropped calls or jitter-heavy connections are detrimental to providing high-quality care. 

Virtualized Applications

Clinicians are increasingly turning to virtualized applications and virtual desktop infrastructure (VDI) so that they can easily access applications such as EPIC and electronic medical records (EMRs). VDI supports multiple devices such as smartphones and tablets, and it has robust security to comply with the Health Insurance Portability and Accountability Act (HIPAA). With COVID-19, healthcare practitioners are increasingly using VDI from remote and home offices.  VDI requires levels of bandwidth that are not always available in clinics or remote offices and greatly benefits from “intelligent” application prioritization, routing, and bandwidth reservation.  

Panic Buttons for Employees



In critical moments, simplicity and speed are crucial to an effective response. Employees must be empowered to direct help to where it is needed — easily and quickly — because in a crisis, every second matters. We designed a solution that routes requests for help to key personnel instantly, with precise location information. Every staff member receives a smart badge, which has only one function: to empower the wearer to quickly and discreetly activate an alert. The badge vibrates to confirm receipt of the alert.

The moment an alert is triggered, the system immediately provides clear and critical information to all impacted personnel.

Remote and Mobile Clinics

Timing is of the essence when testing and diagnosing patients in rural communities, which necessitates the ability to stand up a clinic or expansion facility. However, despite the instant set up, each location must adhere to the same care requirements as primary care offices (such as being HIPAA compliant), and a reliable and secure network connection is needed. SD-WAN lets organizations turn up remote and mobile sites faster by using any connection type. It can quickly establish LTE connectivity and then migrate to broadband when that becomes available. SD-WAN ensures that VDI and unified communications work seamlessly for remote sites.

protect your hospital from security breaches while realizing cost savings.

The CMS platform makes your network run smoothly and efficiently with worry-free management and cost control.