Voice Services
You choose the offering that works for your business needs.
When it comes to selecting the voice products that work for your business, we offer a wide array of flexible solutions to meet your specific business needs. We do not force you to select one of our predetermined plans like other carriers. We offer you the choice of the products and plans that work for your business. This prevents overspending on services your business never uses.
New PBX Features
Revolutionize Customer Interactions with AI Assistants & Voice Hub
Natural Language Understanding: AI Assistants handle inquiries with ease, ensuring customers receive the right information fast, without the need for human intervention.
Seamless Call Transfers: Let customers simply ask for what they need and the AI will instantly connect them to the right department—no more frustrating phone menus.
24/7 Availability: AI Assistants work around the clock, ensuring your customers get the support they need anytime, anywhere.
Cloud Hosted Voice / Onsite PBX
With feature-rich IP phones that are enabled for SIP service, office telephone extensions become virtual rather than physical, allowing workers to receive calls and messages anytime, anywhere across a variety of wired and wireless devices. The benefits of SIP service start with cost savings. SIP phone service eliminates physical telephone lines and the cost of maintaining them.
SIP Trunking
Simple connections with the Internet or private IP infrastructure give your business more options and less dependency on hardware, effectively managing both data and voice needs. SIP Trunking offers a full range of access options and interoperability with leading IP-PBX systems.
Call Center Services
Increase your Call Center functionality. Create powerful reports to measure the performance for your Call Center Queues and Agents. Have a complete set of reports based on the statistics for your Call Center, export reports, and send them automatically by email, all from within the application.
Flex Voice PRI
CMS’s Flex Voice PRI provides businesses with digital access to the PSTN with:
- A PRI Handoff with 23 Calling Channels
- An Internet Connection with the proper bandwidth for the number of PRIs; Static IP
- IAD (Integrated Access Device) to break out the Voice/PRI (Router) from the IP Connection
- 1 DID per 23 Voice Channels (Additional Available)
- Equipment and Installation
Analog Replacement Lines
Analog line prices continue to increase, and we can provide a product that will roll back the prices and provide greater features for future growth.
We are changing the way Communications Services are being delivered.
Get in touch with us today to learn more.