Hospitality Services
Panic Buttons for Hospitality employees
IN A CRISIS EVERY SECOND MATTERS
BRING THE BEST-CASE RESPONSE TO THE WORST-CASE SCENARIO.
In critical moments, simplicity and speed are crucial to an effective response. Employees must be empowered to direct help to where it is needed — easily and quickly — because in a crisis, every second matters. We designed a solution that routes requests for help to key personnel instantly, with precise location information. Every staff member receives a smart badge, which has only one function: to empower the wearer to quickly and discreetly activate an alert. The badge vibrates to confirm receipt of the alert.
The moment an alert is triggered, the system immediately provides clear and critical information to all impacted personnel.
Its features include:
An integrated security platform
CMS for Hospitality
CMS solutions mobilize hospitality employees, enabling the delivery of superior customer service to your guests. Understanding the customer’s needs and preferences, and acting accordingly to deliver personalized service is the key to great reviews, repeat business, and operational efficiencies. Customer knowledge delivered through CMS solutions and purpose-built applications ensures staff can instantly respond to all requests, transforming the guest experience.
A Five Star experience managed
Bolster employee and customer experiences by enabling your associates to take calls from the sales floor, your customers to place orders 24/7 via mobile and desktop apps, and your callers to use virtual receptionists to record messages for customer-service callbacks.
Staff are busy and need to cover a lot of ground during their days. Face-to-face conversations and emails can take valuable time away from guest services. Beyond enabling quick, wireless communication between staff members, Wi-Fi-enabled devices support applications that automate workflows and point-of-sale transactions, providing guests with better on-demand services such as mobile ordering.
Your enterprise hospitality communication solution
Create an exceptional guest experience
Guests expect flawless, personalized experiences. Dirty rooms, slow service, or botched orders create unhappy guests and ultimately, damage brand perception. Businesses can avoid this by ensuring their staff members are armed with wireless devices and applications to support improved workflows and collaboration and to ensure they have data that enables them to tailor services to guest preferences. CMS wireless devices allow staff across departments to easily share information with one another via voice and text.
Want to redefine an exceptional guest experience?
Guests expect flawless, personalized experiences, CMS can help.